Introducing DEX…Your New Benefits Assistant!
Your benefits guide on the go. Ask Dex from your phone or home computer, any time, and get answers in seconds.
What Is Dex?
Dex is a chat assistant built just for this site, with knowledge of the Dexter benefits program. Ask about your medical, dental or vision coverage, your HSA or FSA, your 401(k), disability, life insurance, what’s changing for 2027, or anything else covered here, and Dex pulls the answer together for you. Dex can also point you to the right plan document or form. Asking Dex offers a quicker way to find the benefits info you need without having to look through multiple pages on the site.
Dex Goes Where You Go
Benefits questions don’t wait for the workday. Dex is ready when they come up: at home going over your options with family, at the doctor’s office, or on your phone during Open Enrollment. Your spouse or partner can ask Dex questions too.
Use Dex on your phone or home computer. Dex isn’t available on Dexter’s company network, so open this site on a personal device to chat.
How it Works
Open Dex on your phone or home computer using the button in the lower right corner of your screen. Type your question into the chat box, or tap one of the suggested questions to get going.
Ask a real question. Dex does better with a full question than a single word. “What’s my deductible on the CDHP $2,000?” will get you a much better answer than just entering “deductible.” Planning ahead? Try “What’s changing for 2027?”
Tell Dex where you work. Dexter’s medical plans work differently depending on your location. So when you ask about deductibles, networks, or what you’d pay for care, Dex will ask where you work — that’s how you get your numbers instead of somebody else’s. You only have to give your location once during the chat — Dex will remember for the rest of your conversation.
Ask for the answer the way you want it. Need the short version? A step-by-step? An example? Just tell Dex and it will shape the answer to match.
What Dex can’t do. Dex explains how your benefits work, but it can’t see any of your personal data — not your elections, your claims, your balances, or what you’ve spent so far this year. For anything specific to your account, call Quantum Health at 844-460-2840. They are your first call for health care and benefits questions.
Keep personal details out. Don’t type your Social Security number, member ID or health conditions. Dex doesn’t need them to help.
Keep in mind… Dex is AI, and AI can occasionally get things wrong. Double-check anything important with Quantum Health, and remember that the official plan documents are always the final word. See Acerca de este sitio for more on how Dex works and how your information is handled.
Helpful Pointers for Better Results
- Most answers link to the page they came from, so you can read more or check the source yourself. If an answer helped or missed the mark, tap the thumbs up or thumbs down below it.
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Ready to ask about something new? Tap the refresh icon to clear the chat and start fresh. One thing to keep in mind: refreshing clears the current conversation, so retain any info you want before you reset.
- Dex stays inside this site. It will not answer personal medical or health questions, and it cannot see or share your private account details.
- Remember, always ask Dex a full question. Be specific, consider asking for examples, and think of your interaction with Dex as a conversation.
Dex on Your Phone
Point your phone’s camera at the code to open this site, then tap Dex at the bottom of the screen.
Disclaimer
Dex runs on generative AI, which makes it a tool, not a person, and the technology is still maturing. It can be wrong or incomplete at times. Everything Dex shares comes from this site and Dexter’s official benefits guides. The site covers benefits for eligible Dexter employees; it does not apply to employees covered by a collective bargaining agreement. It is meant as general information for Dexter employees only, and some items may not apply depending on where you work.
Treat Dex’s answers as a starting point, not the final word. They are not formal benefits guidance, legal advice, or financial advice. When a real decision is on the line, check your official plan documents and Summary Plan Descriptions, or call Quantum Health at 844-460-2840.